Help

KliknClean is an on-demand housekeeping service for your home, apartment and small offices, and can be accessed through the web, mobile app, and instant messaging.
You can expect a high quality and detailed cleaning service by our professional cleaners, who are both trustworthy and courteous.
We cover the entire city of Jakarta. If you are located outside Jakarta and wish to make a booking, please contact our customer service.
Our working hours are from 7am to 22pm daily, including weekends. You may place your booking any time within our working hours.
Yes, we do! If your office has special requirements, please contact our customer service.

Our cleaning service is on a per hour basis, with a minimum of two hours. We also offer cleaning add-ons such as fridge or oven cleaning, with additional charges.

No, your quote will be given when you place your booking.
We accept bank transfer, credit card, and cash payment. All electronic payments are processed through industry-standard encryption for maximum security.
There is no need to do so. But if you would like to show appreciation for a job well done, sure you can.
If you feel that our cleaners did not do their job well, please contact our customer service and we will review the issue.
  • Up to 24 hours before your appointment = Free of Charge
  • Between 24 hours to 2 hours before your appointment = IDR 30,000 fee applicable
  • Less than 2 hours to your appointment = Two hours equivalent of cleaning service fee applicable
Yes, our cleaners will arrive with all cleaning supplies required - that includes vacuum cleaner. If you would like our cleaners to use your special cleaning supplies, please prepare them and let our cleaners know.
Of course. You can add your preferred cleaner when you place your booking, and we will try our best to accomodate your request.
It's totally up to you. If you will be away, please leave your key in a safe place and inform us beforehand so our cleaner can come in. For security reasons, our cleaners cannot keep your key when they leave.
You do not need to input your living room separately. One living room and one kitchen are cleaned by default on every booking. If you have extra spaces that you need our cleaners to clean, please make sure you book extra hours so that there will be enough time to clean everything thoroughly.
Yes, our cleaners are trained for that. Please make sure that you have an ironing board and ironer ready for use.
Of course. Please contact our customer service and we will be more than happy to hear from you.
Please contact us through email on support@kliknclean.com, Whatsapp at 0815 8524 8888 or call at 021-563 7620